Frequently Asked Questions

FOODHUB247 operates from Mamake Complex, Academy Market, Iwo Road, Ibadan, Oyo State, Nigeria and delivers to various locations within Nigeria and selected international destinations where available.

You can place orders through:

• Our website
• WhatsApp
• Phone call
• Instagram / Facebook pages
• Other official FOODHUB247 channels

Simply select your desired products, provide delivery details, and complete payment. Start on our online store or contact us directly.

Yes. FOODHUB247 delivers to many states across Nigeria depending on logistics availability and accessibility. Delivery timelines may vary by location. See our Delivery Policy for details.

International deliveries may be available for selected products and destinations. Customers may be responsible for customs duties, import fees, or local regulations applicable in their country.

Ibadan and Lagos

• Same-day or 1–2 business days (where applicable)

Other Nigerian states

• Usually 2–7 business days depending on location and logistics conditions.

Delivery fees depend on your state/region:

• Ibadan (Oyo) — from ₦2,000–₦2,500
• South West (Lagos, Ogun, Ekiti, Ondo, Osun, rest of Oyo) — ₦5,000
• North West, North East, North Central, South East, South South — ₦7,500 each
• Store pickup — free

Your exact fee appears at cart and checkout when you sign in with a saved address.

We may accept:

• Bank transfers
• Debit/credit card payments
• Online payment gateways
• Mobile payment options

Payment instructions are provided during checkout or order confirmation.

Yes. FOODHUB247 prioritizes cleanliness and proper food handling practices. Our products are carefully processed and packaged to maintain quality and freshness.

For best quality:

• Keep products in airtight containers
• Store in cool, dry environments
• Refrigerate where necessary
• Avoid exposure to moisture and direct sunlight

Proper storage helps maintain freshness and shelf life.

Due to the nature of food products, returns are limited. However, refunds or replacements may be considered for:

• Wrong items
• Damaged products
• Spoiled items
• Missing products
• Verified delivery issues

Please see our Refund & Return Policy for full details.

Please contact FOODHUB247 within 24 hours of delivery and provide your order details, a description of the issue, and photos or videos where applicable. Our team will review and assist accordingly. Contact support.

Many FOODHUB247 products are traditional food ingredients sourced and processed for authentic Nigerian cooking experiences. However, ingredients and processing methods may vary depending on product type.

Some products may contain or come into contact with:

• Seafood
• Fish
• Spices
• Nuts
• Other allergenic ingredients

Customers with allergies or dietary concerns should contact us before purchase.

Yes. FOODHUB247 accepts:

• Bulk orders
• Wholesale requests
• Event supply requests
• Business partnerships

Please contact us directly for pricing and logistics arrangements.

Yes. We may supply:

• Restaurants
• Caterers
• Hotels
• Food vendors
• Supermarkets
• Food businesses

Business partnership inquiries are welcome. Get in touch.

You can reach us through:

• Email: support@foodhub247.com
• Call: 0802 971 63610806 625 3217
• WhatsApp: 0802 971 63610806 625 3217
• Location: Mamake Complex, Academy Market, Iwo Road, Ibadan, Oyo State, Nigeria
• Instagram: foodhub_247
• Facebook: Foodhub247
• TikTok: Foodhub247
• X (Twitter): @Foodhub247ltd

Customers may receive order and delivery updates through:

• WhatsApp
• SMS
• Phone calls
• Email notifications where available

You can also use our Track Order page.

Prices may occasionally change due to:

• Market conditions
• Seasonal availability
• Supplier costs
• Transportation expenses

Current prices will always be communicated before payment confirmation.

Yes. FOODHUB247 may occasionally run:

• Promotional sales
• Seasonal discounts
• Giveaway campaigns
• Loyalty offers
• Special customer deals

Follow our social media pages and website for updates.