Legal

Refund & Return Policy

Effective date: 26th May, 2026

At FOODHUB247, customer satisfaction and food quality are very important to us. We are committed to delivering hygienically processed, properly packaged, and quality food ingredients and dried proteins.

Due to the nature of food products, all refund and return requests are handled carefully in line with food safety standards and applicable consumer protection principles. By placing an order with FOODHUB247, you agree to the terms of this Refund & Return Policy.

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Section 1

General policy

Because FOODHUB247 deals primarily in consumable food items, returns are limited once products have been delivered and accepted. However, we may offer:

Replacements Store credits Partial refunds Full refunds

Replacements, credits, or refunds are available only where eligible claims are verified and approved.

Section 2

Eligible refund or return cases

You may qualify for a refund or replacement if:

Wrong product delivered

You received a product different from what you ordered.

Damaged product

Products arrived torn, leaking, contaminated, physically damaged, or improperly sealed.

Missing items

Part of your order was missing upon delivery.

Spoiled or unfit products

Products appear spoiled, unsafe, or unfit for consumption at the point of delivery.

Delivery failure caused by FOODHUB247

Where an order was paid for but could not be fulfilled due to our operational issues.

Section 3

Non-refundable / non-returnable cases

Refunds or returns may not be granted where:

The customer changes their mind after delivery
Products were improperly stored after delivery
Complaints are made long after delivery
Products have already been consumed substantially
Damage occurred due to customer handling
Taste preference differs from expectation
Incorrect delivery information was provided by the customer
Delivery delays were caused by factors outside our reasonable control

Section 4

Timeframe for complaints

All complaints must be reported within:

24 hours of delivery

Complaints submitted after this period may not qualify for review.

Section 5

How to request a refund or return

To submit a complaint, contact FOODHUB247 through:

WhatsApp Phone call Email Official social media pages

Please provide:

Full name
Order number
Description of issue
Clear photos/videos of the product
Proof of payment where necessary

Failure to provide sufficient evidence may affect claim approval.

Section 6

Inspection & review process

Once a complaint is received:

FOODHUB247 will review the complaint

Additional information may be requested

The product may be inspected where necessary

A decision will be communicated within a reasonable timeframe

FOODHUB247 reserves the right to approve, deny, or partially approve claims based on findings.

Section 7

Refund methods

Approved refunds may be issued through bank transfer, reversal to original payment method where applicable, store credit, or product replacement. Refund timelines may vary depending on banking or payment provider processes.

Section 8

Delivery charges

Delivery fees may be refunded where the error originated from FOODHUB247, or non-refundable where the issue was not caused by FOODHUB247.

Approved refund methods

Bank transfer
Reversal to original payment method where applicable
Store credit
Product replacement

Section 9

Product storage responsibility

Customers are responsible for proper storage immediately after delivery. FOODHUB247 shall not be liable for spoilage resulting from:

Exposure to heat
Moisture
Poor refrigeration
Improper handling after delivery

Customers are advised to follow recommended storage practices.

Section 10

Food allergy & consumption disclaimer

Some FOODHUB247 products may contain:

Seafood
Fish particles
Spices
Natural ingredients capable of triggering allergies

Customers are responsible for reviewing ingredient suitability before consumption. FOODHUB247 shall not be liable for allergic reactions or medical complications resulting from undisclosed sensitivities.

Section 11

Fraudulent claims

FOODHUB247 reserves the right to reject claims suspected to be:

Fraudulent
Misleading
Abusive
Dishonest
Intended to exploit refund policies

Repeated abuse of refund requests may result in suspension from future purchases.

Section 12

Limitation of liability

To the fullest extent permitted under Nigerian law, FOODHUB247 shall not be liable for:

Indirect losses
Consequential damages
Loss of profits
Dissatisfaction arising from subjective taste preferences

Section 13

Policy changes

FOODHUB247 reserves the right to amend or update this Refund & Return Policy at any time. Updated versions will be posted on the website with a revised effective date.

Section 14

Contact us

For refund, replacement, or return requests:

FOODHUB247
Email: support@foodhub247.com
Call: 0802 971 6361 0806 625 3217
WhatsApp: 0802 971 6361 0806 625 3217
Location: Mamake Complex, Academy Market, Iwo Road, Ibadan, Oyo State, Nigeria

Need to report an issue?

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FOODHUB247 — The taste of perfection

Quality you can trust · Fair resolution always

Effective 26th May, 2026