Refund Policy for FoodHub247

Last Updated: 16th Feb, 2026

Thank you for choosing FoodHub247 as your premier destination for fresh food and groceries in Lagos, Nigeria. We are dedicated to ensuring your shopping experience with us is seamless and satisfactory. Please review our comprehensive refund policy below:

1. Returns Eligibility

• Items must be returned within 3 days of delivery.
• Perishable items that have been opened or improperly stored are not eligible for return.
• All returned products must be in original, unopened packaging where applicable.
• Original tags or labels must be intact where applicable.

2. Return Costs

Customers are responsible for covering the full cost of return shipping unless the item arrived damaged or defective.

3. Exclusion of Delivery Fees

Delivery fees will not be included in the refund amount.

4. Refund Process

• Refunds will be issued only to the original payment method.
• Please allow 7–10 working days for the refund to be processed after the returned item has been inspected.

5. Non-Refundable Items

• All items purchased at our physical store are considered final sale and are not eligible for a refund.
• Items bought during promotional periods or using discount codes are also considered final sale and cannot be refunded.
• Preorder items are not eligible for refunds unless they arrive damaged or defective.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will assess the situation and provide further instructions for a replacement or refund as applicable.

7. Cancellation Policy

Orders cannot be cancelled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request.

8. Customer Satisfaction

We value your satisfaction and strive to address any concerns or issues promptly. If you have any questions or need assistance, please reach out to our customer service team via our Contact Us page.

9. Refund Policy for Refused Shipments

In the event that you refuse to receive your order upon delivery, but request a refund instead, please note the following:

• A 20% restocking fee of the product's original price will be deducted from the refund amount.
• The remaining balance will be processed as a refund.

Please note that this policy applies only to refused shipments, and does not affect our standard return and refund policies.

10. Impact of Returns on Loyalty Points

If an order is refunded or returned, any loyalty points earned from that purchase will be deducted from the customer's account. If the refund affects the customer's tier status, their tier level will be adjusted accordingly.